Delivery and Payments

Victorian Promenade™ Delivery and Payments Policy

For the purposes of this Delivery and Payments Policy, Victorian Promenade™ will be Known as “We, Our, Site or Us", Users and Customers of victorianpromenade.com.au will be Known as “You, or Your".

Payments

 

We accept Credit Card ( Mastercard & Visa ), PayPal, Money Orders, Cheques or Direct Deposits. All prices are in Australian Dollars and all payments are to be made in Australian Dollars All products must be paid for in full with funds from PayPal, Money Orders, Cheques or Direct Deposits cleared into our accounts before your item is despatched. PAYMENTS NEED TO BE CLEARED INTO OUR ACCOUNTS BY 5pm AUSTRALIAN EASTERN STANDARD TIME FRIDAY FOR YOUR ORDER TO BE DISPATCHED THE FOLLOWING MONDAY. All our account and payment pages are protected via SSL encrypted HTTPS servers to protect you from identity theft and protect all your passwords and payment details, all payments are processed by the Commonwealth Bank of Australia on the Commweb system and no information is collected or stored by Victorian Promenade™

Shipping Packing

Orders are picked, prepared and dispatched on Mondays by Australia Post Parcel Post with Insurance. We cover the cost of the insurance. Please check your order on arrival and notify us as soon as possible if you are concerned about an item, all claims must be received within 7 days of receipt. If your item has been damaged in transit, please photograph item and packaging immediately and forward to us so a claim can be made against Australia Post insurance.

Shipping & Handling Costs

To calculate shipping costs for your items: Add the items you are interested in to your cart, click View Cart, click Estimate Shipping and Taxes enter Country, State and Zip code and click Get Quotes. A box will pop up showing your total postage charges. At this point your are under no obligation to buy and you can check the cost of any combination of products as often as you would like. Note items placed in cart can be purchased by other users and are not removed from sale until you complete the checkout process.

All orders are sent Australia Post with insurance and the option of signature on delivery, If you chose not to have signature on delivery then you assume full responsibility for any loss without exception. Please check your order on arrival and notify us as soon as possible if you are concerned about your item, all claims must be received within 7 days of receipt.

Postage will be added to your order at the rate supplied by the Australia Post Postage calculator we have no control over the constantly raising of rates by Australia Post. All orders have a $10.00 Handling charge to cover packaging and transport to the Post Office, the Handling charge is included in the amount shown by the Australia Post Postage calculator and not added separately.